Merchandise, except for products that were specially ordered and/or assembled for the customer, may be returned within 30 days of the receipt of the product.
Before returning items, it is necessary to call and speak with your sales representative to obtain an RMA # for your return. Once you have been instructed where to return the item you are responsible for shipping charges back to that address. Once issued, RMA numbers are valid for 30 days from the date issued and items must be received in that time frame. Please reference this number in a clear location on the outside of the package when returning product. The Customer shall be responsible for the return of any unused product and agrees to use only reputable carriers capable of providing proof or delivery and insurance for the value of the shipment.
You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging, in new and resalable condition with the original blank warranty cards, manuals, and all accessories. If any component of the returned product is missing, the return procedure is breached and Sun Electronics may reject the return or may choose to impose additional charges for replacement of the missing component.
A 15% restocking fee will be charged for all returns. Custom built items are non-returnable. Shipping charges are not refundable.